Warranty Information
Effective as of 1/1/21, supercedes all prior versions
All Quantum Harvest power stations and mobile solar panel units are warranted to be free of defects in materials and workmanship for:
AGM Batteries…………………………………………………………….….1 year
Inverters, AC chargers and solar charger/controllers……………………3 years
Lithium Valley LiFePO4 batteries…………………………………..….…10 years*
Everything else, including solar panels……………………………….……10 years
Control system components on the ST series……………………….……..Lifetime**
To obtain warranty service, contact us at: support@quantumharvest.net or call 1-207-399-5116 for instructions. We will assist in diagnosing the affected component(s), and furnish an RMA. Shipping both ways is on us. You won’t pay a cent for warranty service.
In addition to the above warranty, we are so confident of our products, we will never, as long as you own it, charge you labor for repair of a component. Even after the warranty period, if a component fails or gets damaged, just contact us at the above email address, and we will assist in diagnosing the problem and either arrange to send you the part at cost, or have you ship us the affected module, where we will diagnose the problem and contact you with the cost of the replacement part(s). You will pay what we pay, no more.
What is NOT COVERED under the warranty:
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Physical damage to the solar panels, including, but not limited to; broken glass or broken or bent parts.
Physical damage, water or wind damage to the power station itself.
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*If the Lithium Valley batteries fail within 5 years, we will replace them at no cost. If they need replacement after 5 years, but before 10 years, we will furnish the replacements at a 30% discount from current prices. Warranty does not cover damage from abuse, including, but not limited to: Improper hookup, allowing them to freeze, use in an unnusually high temperature environment, improper charging or excessive discharge rates.
**ST control system components include the tilt and rotation motors, ECU, Motor Controller, Control subpanel, Relay and Aft junction boxes, the encoder, the compass module, and the directional photosensor.