Contact Information
Owner's Manual Downloads
Model 800 Solar Generator
Model 1500 TSW Solar Generator
Model 2500 Solar Generator
Model 2505 TSW Solar Generator
Model 2505-60 TSW Solar Generator
Model 3000-60 TSW Solar Generator
Warranty Information
All Quantum Harvest power station base units and mobile solar panel units are warranted to be free of defects in materials and workmanship for:
Batteries, if provided by us.......................................................................1 year
Inverters, AC chargers and solar charger/controllers...........................3 years
Everything else, including solar panels...................................................5 years
To obtain warranty service, contact us at: [email protected] for instructions. We will assist in diagnosing the affected component(s), and furnish an RMA. Shipping both ways is on us. You won't pay a cent for warranty service.
In addition to the above warranty, we are so confident of our products, we will never, as long as you own it, charge you labor for repairs. Even after the warranty period, if a component fails or gets damaged, just contact us at the above email address, and we will assist in diagnosing the problem and either arrange to send you the part at cost, or have you ship us the affected module, where we will diagnose the problem and contact you with the cost of the replacement part(s). You will pay what we pay, no more.
What is NOT COVERED under the warranty:
Physical damage to the solar panels, including, but not limited to; broken glass or broken or bent parts. If this unit falls out of a truck at 65 mph and goes bouncing down the road, one can hardly expect the manufacturer to fix it for free!
Physical damage to the power station itself. It weighs over 200 lbs.! If it gets dropped off a tailgate, it is going to be damaged.
Water damage to the internal components of the power station.
Damage caused by improper use of the booster cables. If someone turns on the inverter with the cables connected improperly to the vehicle, it will blow the main capacitors. (Believe me, I will know what happened when I see the inverter!) Obviously, if this happens, we won't fix the car, either!
================================================For questions or warranty service requests, please email us at:
Our address is:
Quantum Harvest, LLC
89 Chapman Ridge Rd.
Athens, ME 04912
(207)399-5116
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